When you register for eBill the first time you will need to click on the “Not signed up yet” link.
From this link you will be required to input an Account Number and Security Code:
Account Number – 10 Digits beginning with 029700XXXX – This can obtained on your first invoice or by calling into customer service.
Security Code – 7 Digits beginning with 297 ending with last four digits of the main TN. If you are unsure please give us a call.
If you have questions or need additional help, call us at 620-208-5000 or contact us online!
Your First ValuNet Invoice
When you look at your first ValuNet bill, you may notice it is higher than you expected. Don’t worry – it’s standard practice in the communications industry. It may just take a month or so to even out. Allow us to explain:
Local service fees are typically charged one month in advance no matter what carrier you select. That means your first ValuNet bill includes your local service fee and taxes for your next month of service. It also includes partial, prorated service fees, taxes, and usage charges for the month you switched to ValuNet, dating back to the day you started using our service.
Within the body of your Invoice the services are broken down individually. Above each service will be a line item showing the time-frame including number of days the services were billed.
Charges for 01/07/13-02/09/13 – 32 DAYS
So when you look at your first bill, remember that it covers more than a single month of service. In fact, depending on when you switched, it could cover up to seven weeks of service. You should be receiving a refund from your previous carrier for the amount you prepaid for local service with them. That refund offsets the higher charges on your first ValuNet bill.
If you have any questions please give us a call at 620-208-5000 or contact us online.