Subpoena Requests

Cable One, Inc. Legal Compliance Group, which processes requests for subscriber information for ValuNet Fiber’s internet, voice services, and cable television is located at 210 E. Earll Dr., Phoenix, AZ 85012.

ValuNet Fiber prefers service of legal requests via electronic mail or facsimile directly to the Legal Compliance Group.

Cable One may, in certain circumstances, seek reimbursement for processing and responding to legal process as permitted by law. Cable One does not charge for child pornography or child endangerment investigations. Prior to incurring any costs (except in emergencies), we will discuss reimbursement with you.

Routine Requests

Fax: 602-364-6013


Mailing Address: 210 E. Earll Dr., Phoenix, AZ 85012 Attn: Legal Compliance Group

Emergency Requests

Phone: 620-208-5000

E-mail:; copy

Emergency disclosure form will be required for the release of any subscriber information.

CPNI Policy

CPNI Operating Procedures


1. It is the policy of VALUNET FIBER (the “Company”) not to use, disclose, or permit access to Customer Proprietary Network Information (“CPNI”), as defined in the FCC’s rules, for any purposes other than the following, all of which are permitted without customer approval under FCC rules:

a. For the purpose of providing or marketing Company service offerings among categories of service (i.e. local, interexchange) to which the customer already subscribes.

b. For the purpose of providing inside wiring installation, maintenance, and repair services.

c. For the purpose of marketing “adjunct-to-basic” services, such as speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller I.D., call forwarding.

d. For the purpose of protecting the rights or property of the Company, or to protect users of its services and other carriers from fraud, abusive, or unlawful use of or subscription to such services.

2. The Company has established a program to inform and train personnel that they may not use, disclose, or permit access to CPNI for any purpose other than those set forth above. At present, the Company does not engage in outbound marketing using CPNI. The Company has an express disciplinary process in place to discipline violations of its CPNI policy.

3. Because the Company does not use, disclose or permit access to CPNI, except as described above, by definition, it does not need to maintain a record of sales and marketing campaigns that use customers’ CPNI, or of instances where CPNI is disclosed to third parties, or where third parties were allowed access to CPNI.

4. Because the Company does not use CPNI except as described above, the Company does not utilize a notification and customer approval process (i.e., an Opt-Out or Opt-In process). If the Company changes its marketing procedures, an appropriate customer notification process will be instituted.

5. With respect to customers’ online access to their billing and other information, the company does not provide online access to any CPNI until the customer requesting such access provides a password that has been established by the customer without the use of readily available biographical information or account information.

6. Customers who contact the Company via inbound calls are not able to access their call detail information. If, in the future, the Company decides to convey call detail information to customers seeking such information via inbound calling, then the Company will take measures to secure the customer information with proper authentication, including the use of passwords and other methods that comply with FCC rules to protect call detail information.

7. Customers who present themselves at the Company’s retail location and who request CPNI are asked for proper photographic identification (i.e., state issued driver’s license or the equivalent). CPNI will be disclosed only if the customer presents valid photo ID matching the customer’s account information.

8. The Company will notify the customer immediately if the customer’s address of record is created (except at the time of service initiation) or changed. This notification is made by mail to the customer’s pre-existing address of record, and does not reveal the changed information.

9. In the event of any breach of a customer’s CPNI as described in section 64.2011 of the FCC rules, the Company will, as soon as practicable and in all events within seven (7) days of determination of the breach, notify law enforcement through htm://, and subsequently notify the customer(s), in accordance with the procedures and in the sequence prescribed by that role section. The Company will maintain a record of any such breaches and notifications for at least two (2) years.

10. The Company has in place a supervisory review process regarding compliance with its CPNI policy.


Automatically add a device to your WiFiber network


You can have up to eight devices on your WiFiber account. This includes wireless printers, laptops, tablets, or any other device that has a Wi-Fi connection.

To add a device, follow these simple steps:

  1. Connect the device to the “WiFiber” SSID using the Wi-Fi settings on the device.
  2. Log in to your WiFiber account using the on-screen prompts and your current login and password.
  3. You’re Done!

Note: Some devices such as wireless printers cannot be added automatically. In this case, you must manually enter the MAC address of the device so that WiFiber can recognize it. See how to manually add a device.

How to sign up for WiFiber

  1. Using the Wi-Fi settings on your mobile or wireless capable device, connect to the WiFi name “WiFiber”.
  2. Follow the popup prompt that will guide you through the login process.
  3. When you click on “Register” select the rate plan you wish to purchase and enter your personal information. Once you are done, simply check the box stating you agree to our Terms of Service.
  4. Click “Purchase” and you’re online!

Manually add a device to your WiFiber network

What's a MAC address and how do I find it on my device?

A MAC address is a series of numbers and letters specific to your device. It is in a format that looks like this: 00:00:00:00:00:00. Many wireless devices do not allow for you to log into a network using that device, such as wireless printers. In this case, you must manually enter the MAC address of the device so thatWiFiber can recognize it. Find your device using the tabs below to learn how to find your MAC address, then follow these steps:

  1. Connect to the WiFiber SSID
  2. Login to your WiFiber account at the WiFiber Portal
  3. Click on "Devices" in the menu
  4. Enter the device's MAC Address
  5. Click "Add"

Click your device below for instructions on where to find the MAC address for that device:

Wireless Printers

  • Check your printer manual. This is the easiest and fastest way to find the printer's MAC address.
  • Print out a configuration page. Sometimes the test page and the configuration page are the same. Print them from the printer front panel or from the computer. The front panel of the printer will likely have a configuration or tool button. Press it and scroll using the arrow keys to "Print Test Page," then select "OK". To print from the computer, navigate to the printer and right-click. Select "Properties" and choose "Print Test Page."

Amazon Echo

  1. Open the Alexa App
  2. Tap the Menu button and select ‘Settings’
  3. Select the first option. Yourname’s Echo Online
  4. The MAC Address is at the bottom of the window

Android Devices

  1. Go into your device’s Settings Menu
  2. Select About Device
  3. Look for the heading Hardware Info and select it
  4. Your MAC address will either be displayed or you will need to go a step further and select Advanced

Apple Devices

  1. Select 'Settings'.
  2. Go to 'General', then 'About'.
  3. Your MAC address is labeled as 'WiFi Address'.

Apple TV

  1. From the Apple TV home screen, navigate to ‘Settings’
  2. In ‘Settings’, select ‘General’
  3. Then select ‘Network’
  4. The MAC Address is labeled as ‘Wi-Fi Address’


  1. Open the Chromecast App on your computer
  2. Click ‘Settings’
  3. The MAC Address is displayed at the bottom of the window

Mac OS 10 Devices

  1. Click on the Apple button and select System Preferences
  2. Click on Network
  3. Select WiFi
  4. Click on the Hardware tab

Nintendo 3DS, 3DS XL, DS

  1. Go into ‘System Settings’
  2. Select ‘Internet Settings’
  3. Select ‘Other Information’
  4. Select ‘Confirm MAC Address’

Nintendo Switch

  1. From the ‘HOME’ menu, select ‘System Settings’
  2. Select ‘Internet Settings’
  3. Select ‘Other Information’
  4. Select ‘Confirm MAC Address’

Nintendo Wii

  1. Select ‘Wii Settings’
  2. Select ‘Wii System Settings’
  3. Go to page 2
  4. Select ‘Internet’
  5. Select ‘Console Information’

Nintendo Wii U

  1. Select ‘System Settings’
  2. Select ‘Internet’
  3. Select ‘View MAC Address’


PlayStation 3

  1. Go to ‘Settings’
  2. Scroll down to ‘System Settings’ and select it
  3. Scroll down to ‘System Information’ and select it
  4. MAC address will be shown

PlayStation 4

  1. Go to ‘Settings’
  2. Scroll down to ‘Network’ and select it
  3. Scroll down to ‘View Connection Status’
  4. MAC address will be marked as ‘MAC Address (Wi-Fi)'


  1. On the back of the Roku device please find the label. The wireless MAC address is printed there.
  2. OR, go to settings located on the Roku home screen. The MAC Address is displayed in ‘Player Info’

Smart TVs & BluRay Players

In general, Smart TVs and Smart BluRay players keep the MAC address is similar spots. Often, reading the product manual can tell you what the MAC is or at least where to find it. Most will display the MAC Address in the 'Settings' menu in the 'System Information' or 'About Device' submenus.

Windows Devices

  1. Click on Start
  2. Search for Command Prompt or cmd
  3. In the Command Prompt, type ‘ipconfig /all’
  4. Look for the MAC under the label ‘Physical Address’
  5. Close the Command Prompt

XBox One

  1. Go to ‘My Games and Apps’
  2. Select ‘Settings’
  3. Select ‘Network’
  4. Select ‘Advanced Settings’
  5. ’Wireless MAC’ will be displayed.

XBox 360

  1. Go to ‘My Xbox’ on the Xbox Dashboard
  2. Select ‘System Settings’
  3. Select ‘Network Settings’
  4. Select ‘Configure Network’
  5. Check that ‘IP Settings’ are set to ‘Automatic’ in ‘Basic Settings’
  6. Go to ‘Additional Settings’
  7. Go to ‘Advanced Settings’
  8. Wireless MAC should be displayed.

Sign up for Watch TV Everywhere

Watch TVeverywhere offers additional programming available online and on mobile devices for no extra cost.

To sign up:

1. Go to

2. Select ValuNet FIBER as your TV provider

3. Click on register to set up your account

4. Enter the Last Name of the ValuNet FIBER account holder and the Account Number, starting with “297”

5. Complete the form and click on Register at the bottom

6. Check your email for the validation email from watchTVeverywhere and click on the link in the message

You are now registered to watch ValuNet Fiber TV where ever you have an internet connection!