Call Forwarding Set Up

To set up Call forwarding from your phone:

  • Dial *72 and immediately type in the number you wish to forward to.
  • To remove the forwarding dial *73 to deactivate.

To set up Call Forwarding Remotely from ANY Phone:

  1. Dial 620-208-5090
  2. Enter the full 10 Digits of the Telephone Number you wish to forward calls FROM.
  3. Enter your 4 Digit Pin # XXXX
  4. Dial *72 followed immediately by the 10 digits of the Telephone Number you want your calls to forward to.
    a. A call will immediately be placed automatically to the phone number you have pointed the calls to.
    b. This phone call must be answered in order for Call Forwarding to be activated.

To remove forwarding remotely:

  1. Follow the first (3) Steps above
  2. Dial *73 instead to deactivate the forwarding

Router Tips

  • When connecting your router make sure your network connection is plugged into the “WAN” port on your router
  • Don’t operate your wireless network without some type of encryption security to keep unauthorized users from connecting to your wireless router.
  • Keep your router up to date with the latest version of general release firmware. This can usually be found on the router manufacturer’s website.
  • If your router is more than two or three years old, it may be a good time to replace it. Routers that are two or more years old sometimes cannot connect reliably to newer devices.
  • It is recommended that you change your Password on a regular basis.

Still having trouble? Calls us at 208-5000 for phone support from our ValuNet in-house customer support representatives.

Wireless Troubleshooting

  • Make sure the device you are attempting to connect has wireless capability, that it is turned on and set to look for or “see” the wireless router.
  •  If the devices are set up for wireless, but do not seem to want to connect, plug the remote device into one of the routers physical ports using an Ethernet patch cable.
  •  If the device works when connected through the cable, the problem is not with the device itself, but still may be with the wireless operation of that particular device.
  •  Identify any other wireless devices at the location and unplug or disable (if possible) to see if they may be causing interference.
  •  If your device has connected but has low, weak or intermittent signal, try moving the router or the device to a different location (possibly closer to the router) to see if the signal strength improves.

Oversized Key Remote Programming Guide

SET-UP

Turn on your TV and follow the steps below to set up your remote.

Be sure to point the remote at your TV during setup.

  • Step 1: Press the TV POWER key.
  • Step 2: Press and hold SETUP until the LED blinks twice.
  • Step 3: Using the digit keys on the remote, enter the code for your TV brand. You can find the correct code on Universal Electronic’s website or in the manufacturer guide.
  • Step 4: Test the remote to confirm that it controls your TV as expected. If it does not, try again using the next code listed.

 

PLEASE NOTE:

The Oversized Key Remote can not control the DVR. In order to control your DVR you will need to use one of ValuNet FIBER’s other remote controls.

Router Selection

 

Selecting and purchasing a router for use on ValuNet FIBER’s Internet service is not complicated; however, there are few things to think about. While price is always a part of the equation, there are a number of other factors to consider.

How many devices are going to be operating on the router at the same time and how many are to be connected wirelessly?

This seems like a simple answer, but often gets over looked when purchasing a router. Devices that could be connected to the router include: laptops, smart phones, tablets, game systems, smart TVs, DVD players, heating/AC units, security system, SIP/VOIP phones, other streaming devices (Roku, Apple TV, and Google TV) and even refrigerators are included in this list. That $29.00 router has an appealing price but may not meet your need and requirements. On the box of the router it should say up to how many wireless connections it will handle. Some of the lower end routers will only handle 5 wireless connections which is not adequate for most homes. Ask yourself how many wireless devices might be connected to your wireless router at the same time.

How big is the home, single level, multiple level, apartment, etc.?

Is your home an apartment? A small single story ranch or a rambling older 3 story affair? The wireless signal strength of routers varies as does the ability of the router to operate on multiple frequencies simultaneously.

Do you have gamers (WOW, Xbox, PS3, etc.) and high streamer users (Netflix, Hulu, Amazon, etc.)?

If the answer is yes to these, a higher end router will be needed. The higher end router has a higher processor which will allow for quick processing and proper operation of the game and the streaming of movies/TV shows without buffering or pausing. A router with a lower processor will have buffering, and lag on games and streaming.

A word about used or older routers

If the router is 2 years or older it may not give you the all the benefit of the fiber connection. Up until the last few years, most routers were made for DSL connection or a cable connection which could only handle up to 12 MB download and sometimes as little as 768K upload ( for a cable connection up to 50MB download and 2Mb up load). ValuNet service is fiber service and is a synchronous connection requiring routers with higher bandwidth capability and higher processing speeds to be able to use all the bandwidth provided by ValuNet. A router with minimum ability to provide 50 Mbps in each direction will better suit the speeds of the fiber network.

Reading the router specifications

Take a minute to read the specs of the router you are considering. The wireless signal strength will be indicated on the box with a wireless signal image. The more wireless bars that are shaded, the stronger and broader the wireless signal will be. This is important for multiple level or larger homes. If you want your wireless to reach most areas of your home, a router with a broader wireless range will be required. You will notice that routers with broader wireless range will also accommodate more wireless users.

Look to see what the maximum download and upload speeds of the router are. Generally speaking, you will want a router that has speeds of at least twice the bandwidth of the Internet service you are using.

What frequencies does the router operate on? Routers that support wireless service will operate on at least one frequency group. Cheaper units may operate just on 2.4 GHz. If you are operating multiple devices and streaming video or gaming, you will want a router that operates on both 2.4 and 5 GHz. You may also want a router that operates in the “N” range. Some newer upper end routers also incorporate AC as well as N in their routing. These are all features that will enhance your capability.

Voicemail How-To

USING THE VOICEMAIL SYSTEM

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

ACCESSING VOICEMAIL

The first time you access your voicemail box you will be prompted to set up your mailbox. Record your name and a greeting to be played by callers. When you have one or more unheard voice messages waiting, your phone will display a solid red light.

(Contact ValuNet FIBER to obtain your pin.)

From Your Own Phone:

  • Press the Messages button or dial *15.
  • Enter your 4 digit voicemail password.
  • If you have new messages, the messages will be played.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

From Another Phone:

  • From an external phone
  • Dial the voicemail access number specified by your Administrator. 620-208-5095
  • When prompted, enter your 10 digit number and #
  • When prompted, enter your voicemail password + #.
  • If you have new messages, the messages will be identified.
  • After hearing any new messages, you will be presented with the Voicemail Main Menu.

Voicemail page 2 - image 2.pdf

MESSAGE PLAYBACK OPTIONS

While listening to your voicemail messages, the following options are available:

Voicemail page 1 - image 1

FORWARDING A MESSAGE

  • While listening to messages, you can send a copy of the message to another recipient.
  • To forward the current message, press 5.
  • Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.
  • Press # when finished entering destinations.
  • You will be prompted to record an introduction.
  • After the tone, record your introductory message and press # when finished.
  • Press # to send.
  • Press 1 for delivery options:

DELIVERY OPTIONS MENU

Voicemail page 2 - image 2.pdf

ACCESSING VOICEMAIL OPTIONS VIA WEB

  • Visit www.myvalunet.com
  • From Customer Tools choose “Comm Portal” link
  • Enter your 10 Digit Phone Number
  • Enter PassWord (Provided to you by ValuNet)
  • Go to the Settings Tab
  • Click on messaging tab to see different options available.

RECORDING YOUR PERSONAL GREETING

  • Access your voicemail box.
  • From the Main Menu, press 3.
  • To set up a personal greeting press, 1.
  • To set up a system generated greeting or to change the recording of your name, press 3
  • To change the greeting that callers hear when you’re busy, press 5.
  • If you don’t record a personal greeting, a generic greeting will be played.

CHANGING YOUR VOICEMAIL PASSWORD

  • Access your voicemail box.
  • From the Main Menu, press 4 to change your settings.
  • Press 3 for security options.
  • Press 1 to change the PIN.

 

Residential Phone Features

3-WAY CALLING:

This feature allows you to call another party during an existing call and add this party to the call, creating a 3-way conversation.

USER OPERATION:

When on a call, press the flash-hook on the phone then, dial the third party’s phone number.

If the third party answers, press the flash-hook again to connect to the original call, the third party and you together.

If the third party does not answer or their line is busy, press the flash-hook twice to rejoin the original call.

If you hang up you will receive a ring back reminding you that the original call is still on hold. Simply pick up the phone to resume the call.

CALL FORWARDING-ALL CALLS:

This feature forwards all calls to an alternative number without ringing your line first.

TO ENABLE CALL FORWARDING-ALL CALLS:

Dial *72 then immediately dial the phone number you wish to forward calls to.

The phone will ring and the line you forwarded to and the party should answer, this will activate the call forwarding. If no one answers the call, dial *72 again to automatically activate this feature.

TO DISABLE CALL FORWARDING ALL CALLS:

Dial *73

CALL FORWARDING BUSY OR NO ANSWER:

This feature forwards calls from your line to an alternative number only if your line is busy or does not answer.

TO ENABLE CALL FORWARDING BUSY OR DON’T ANSWER:

Dial *90

Wait for the confirmation tone, and then dial the number you wish to forward the calls to.

The phone will ring and the line you forwarded to and the party should answer, this will activate the call forwarding. If no one answers the call, dial *90 again to automatically activate this feature.

TO DISABLE CALL FORWARDING BUSY OR DON’T ANSWER:

Dial *91

CALL WAITING:

Call waiting is available upon request at no charge.

Please call customer service if you desire to have call waiting set up.

Willow Remote: Initial Setup with your TV

BRAND SEARCH

On the remote control perform the following:

If at any time during the setup process a mistake is made the process can be halted and the remote reverted to normal function by pressing and holding the Text/SHIFT button and pressing Stop at the same time.

  1. Determine the manufacturer of your TV set.
  2. Look up the 4-digit code under the manufacturer of your TV and make note of it.
  3. Turn on your TV.
  4. Press and hold the 1 and the 3 buttons at the same time for 3 seconds. The TV standby button should remain lit.
  5. Enter the 4-digit code from the manufacturer.
  6. Point the remote at the TV set, press and hold the TV Standby Button or Mute.
  7. When the TV turns off or mutes release the button. This may take some time.
  8. Press and hold the Text/SHIFT button then press Stop to finish the setup.

The following buttons on the Willow Remote should now work on your TV:

  • TV Standby
  • AV Source Select
  • Volume Up
  • Volume Down
  • Mute

If any of the above buttons do not work with your TV, perform a Key Fix, described at the bottom of the page.

AUTO SEARCH

On the remote control perform the following:

This process can take a long time, occasionally up to 5 minutes.

  1. Turn on your TV.
  2. Press and hold the 1 and the 3 buttons at the same time for 3 seconds. The TV standby button should remain lit.
  3. Point the remote at the TV set, press and hold the TV Standby Button or Mute.
  4. When the TV turns off or mutes release the button. Again, this may take up to 5 minutes.
  5. Press and hold the Text/SHIFT button then press Stop to finish the setup.

The following buttons on the Willow Remote should now work on your TV:

  • TV Standby
  • AV Source Select
  • Volume Up
  • Volume Down
  • Mute

If any of the above buttons do not work with your TV, perform a Key Fix, described below:

KEY FIX

  1. Press and hold the 1 and 9 buttons simultaneously for about 3 seconds until the TV Standby button is lit.
  2. Try all the above mentioned buttons.
  3. If the TV does not respond to a button, then hold that button down. The remote control will now step through alternative settings. When the TV responds correctly release that button.
  4. Repeat with the other buttons if necessary.
  5. One finished, press the Text/SHIFT and Stop buttons at the same time.