With our recent transition to a new billing system, you now have access to our new online customer portal, which allows you to utilize our enhanced customer self-service tools, such as:
- Make one-time payments
- Enroll in Auto Pay
- Manage your payment method
- Reset your account password
Follow these easy steps to create your account:
1. Visit customer.sparklight.com
2. Click “NO ACCOUNT? REGISTER NOW”
3. If you have your new Sparklight account number, you can enter it on this page and skip ahead to step 6. If you do not know your new Sparklight account number, use the Account Lookup Tool link in the notification (this will open the Account Lookup Tool in a new window).
4. On the Account Lookup Tool page, enter your Current ValuNet Account Number and select ValuNet from the Current Brand Name drop-down menu, then click “Retrieve Account Number.”
5. When the Account Lookup Tool retrieves your new Sparklight account number, click “Start Registration.” This will open the registration page in a new window and automatically copy your new account number into the “Account Number” field.
6. Fill out the remaining fields on the Registration Page and click “REGISTER/RECLAIM USERNAME.”
Be sure to use the zip code associated with your service address and the primary phone number associated with your account. Note: If you have more than one phone number on your account and the primary number does not work, please try an alternative phone number.
Congratulations – you should now be able to log in with your new Sparklight username and password!
Should you experience any challenges, our representatives are here to help! Please contact us Monday through Friday from 8 a.m. to 5 p.m. at 620-208-5000.