Voicemail How-To

image

VOICEMAIL HOW TO

USING THE VOICEMAIL SYSTEM

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.

ACCESSING VOICEMAIL

The first time you access your voicemail box you will be prompted to set up your mailbox. Record your name and a greeting to be played by callers. When you have one or more unheard voice messages waiting, your phone will display a solid red light.

(Contact ValuNet FIBER to obtain your pin.)

From Your Own Phone:

  • Press the Messages button or dial *15.

  • Enter your 4 digit voicemail password.

  • If you have new messages, the messages will be played.

  • After hearing any new messages, you will be presented with the Voicemail Main Menu. The Main Menu options are listed below.

  • From Another Phone:

  • From an external phone

  • Dial the voicemail access number specified by your Administrator. 620-208-5095

  • When prompted, enter your 10 digit number and #

  • When prompted, enter your voicemail password + #.

  • If you have new messages, the messages will be identified.

  • After hearing any new messages, you will be presented with the Voicemail Main Menu.

Voicemail page 2 - image 2.pdf

MESSAGE PLAYBACK OPTIONS

While listening to your voicemail messages, the following options are available:

Voicemail page 1 - image 1

FORWARDING A MESSAGE

While listening to messages, you can send a copy of the message to another recipient.

  • To forward the current message, press 5.

  • Enter an extension number or Distribution Group Number. Repeat this step until you’ve entered all the desired destinations.

  • Press # when finished entering destinations.

  • You will be prompted to record an introduction.

  • After the tone, record your introductory message and press # when finished.

  • Press # to send.

  • Press 1 for delivery options:

DELIVERY OPTIONS MENU

Voicemail page 2 - image 2.pdf

ACCESSING VOICEMAIL OPTIONS VIA WEB

  • Visit www.myvalunet.com
  • From Customer Tools choose “Comm Portal” link

  • Enter your 10 Digit Phone Number

  • Enter PassWord (Provided to you by ValuNet)

  • Go to the Settings Tab

  • Click on messaging tab to see different options available.

RECORDING YOUR PERSONAL GREETING

  • Access your voicemail box.

  • From the Main Menu, press 3.

  • To set up a personal greeting press, 1.

  • To set up a system generated greeting or to change the recording of your name, press 3

  • To change the greeting that callers hear when you’re busy, press 5.

  • If you don’t record a personal greeting, a generic greeting will be played.

CHANGING YOUR VOICEMAIL PASSWORD

  • Access your voicemail box.

  • From the Main Menu, press 4 to change your settings.

  • Press 3 for security options.

  • Press 1 to change the PIN.

image

Latest ValuNet Headlines