By accessing the Internet through any facility owned or operated by Valu-Net, LLC, or any of its affiliates (“ValuNet”), a Subscriber, on or behalf of itself or any of its Users (as those terms are defined below), agrees to the terms of this Acceptable Use Policy agreement (the “Agreement”). Policies may be updated by Valu-Net, LLC from time to time as reflected on this webpage. Subscriber should review this webpage from time to time for policy updates.

1. Definitions

“Service” means access to the Internet (depending on the rate plan selected by the Subscriber). “Subscriber” means the individual, corporation, or legal entity that incurs usage charges for the Service and utilizes the Service for its own internal use. “User” means an individual within Subscriber’s corporation or other legal entity who uses the Service and whose usage charges are incurred by Subscriber.

2. Acceptable Use of Internet Services

The Service may be used for World Wide Web browsing, sending, receiving and reading electronic mail, transferring files via the file transfer protocol or similar Internet protocol. At all times Subscriber shall be responsible for any use of the Service by its Users.

Valu-Net, LLC is under no obligation to monitor usage, bandwidth, transmissions and content of the Service or to notify Customer of excessive usage. Subscriber is solely responsible for monitoring its usage, bandwidth, transmissions and content periodically to (1) comply with all laws, regulations and government requests, (2) to operate the Service properly, and (3) to protect itself, its network and its Users.

3. Prohibited Activities

In connection with the use of the Service, the Subscriber and its users shall comply with the terms and conditions of this Agreement and with all applicable laws and regulations, including; without limitation, the Digital Millennium Copyright Act (DMCA).

• a. Without limiting the generality of the foregoing, Subscriber and its Users shall not use the Service in a manner that interferes with or threatens to jeopardize Valu-Net, LLC’s network or the use of the Service by any of Valu-Net, LLC’s customers, and Subscriber shall not use the Service:
  • i. To make foul or profane expressions, or to impersonate another person with fraudulent or malicious intent, or to annoy, abuse, threaten, or harass that person.
  • ii. To create or distribute chain letters or other types of Ponzi or pyramid schemes of any type.
  • iii. To send unsolicited mail messages, including the sending of junk mail or other advertising material, to individuals who did not specifically request such material, who were not previous customers of Subscriber or with whom Subscriber does not have an existing business relationship (spam); or distributing, advertising, web hosting or promoting software or services that have the primary purpose of encouraging or facilitating unsolicited commercial E-mail or spam.
  • iv. To transmit or upload material, information, messages, data or images that are libelous or defamatory, or that violate any privacy right, threaten physical harm or property damage, or that violate state, local or federal laws, including but not limited to, laws governing obscenity, pornography, intellectual property, or the transmission of copyrighted material or trade secrets unless possessing the appropriate and necessary rights to do so.
  • v. To cause or attempt to cause security breaches or disruptions of Internet communication or service. (Examples of security breaches include, but are not limited to, accessing data of which Subscriber is not an intended recipient, or logging in to a server or account that Subscriber is not expressly authorized to access. Examples of disruptions include, but are not limited to, port scans, ping floods, denial of service attacks, packet spoofing, and forged routing information); or
  • vi. to conduct or solicit the performance of any illegal activity or to conduct any other activity that infringes the rights of Valu-Net, LLC or any other party.
• b. Subscriber and its Users shall not cause harm to the equipment, software, or processes used in connection with furnishing the Service, whether owned or operated by Valu-Net, LLC or other entities.
• c. Upon any notice of alleged copyright infringement by a Subscriber, Valu-Net, LLC shall have the right to immediately remove the allegedly infringing content or temporarily disable the Subscriber’s webpage and or assigned I.P address(s). Valu-Net, LLC will notify Subscriber if such action is taken. Reinstatement may occur upon receipt by Valu-Net, LLC’s designated agent of a counter notice delivered in accordance with the copyright infringement provisions of the Digital Millennium Copyright Act. Repeat infringers’ accounts will be terminated with no reinstatement.
• d. The Subscriber agrees not to resell, lease or provide the agreed to services to any third parties such as tenants, renters or neighbors by any means including wired and wireless access.

4. Content

Valu-Net, LLC exercises no control over the content of the information passing through Valu-Net, LLC’s network and accessed through the Service. Valu-Net, LLC has no duty to monitor, review, remove, or edit any material passing through or residing on its network or servers, although Valu-Net, LLC reserves the right to do so. Some sites contain information that Subscriber or its Users may consider obscene or harmful. Valu-Net, LLC shall not be responsible in any manner and to any extent for sites or postings that might be considered obscene, offensive, harmful, or illegal. Subscriber is responsible for its own monitoring and viewing habits, and for those of its Users, including minors. Valu-Net, LLC makes no warranties of any kind, whether express or implied, about the content of the information passing through its network or accessed by the Subscriber or its Users through the Service. Use of any information obtained through the Service is at the sole risk of the Subscriber and its Users. Valu-Net, LLC specifically disclaims any responsibility for the accuracy or quality of information obtained through the Service.

5. Equipment

Subscriber shall be responsible for the proper installation, operation, and maintenance of any equipment not supplied by Valu-Net, LLC that is used by Subscriber or its Users in connection with the Service. Subscriber shall ensure that such equipment is technically and operationally compatible with the Service and in compliance with applicable laws and regulations.

6. Violations of this Policy

If Valu-Net, LLC receives notice from a third party, or if Valu-Net, LLC reasonably believes that a Subscriber or any of its Users has violated any of the terms of this Agreement (including, without limitation, for failure to pay for the Service when due), then Valu-Net, LLC shall have the right, in its sole discretion, without prior notification to Subscriber or its Users, without limiting any other rights or remedies Valu-Net, LLC might have, and without incurring any obligation or liability to Subscriber or its Users, to temporarily discontinue furnishing Service to Subscriber or its Users, in whole or in part, or to terminate this Agreement. Valu-Net, LLC may charge a reconnect fee for any discontinued Service that is subsequently reconnected. Subscriber shall defend, indemnify and hold harmless Valu-Net, LLC, its officers, directors, agents and vendors, from and against any claims, damages, losses or expenses (including, without limitation, attorneys’ fees and costs) incurred in connection with all claims, suits, judgments and causes of actions for damages arising from any breach by Subscriber or its Users of any provision of this Agreement.

 

For immediate technical concerns or service issues with closed captioning, please call 620-208-5000 or email us at customercare@myvalunet.com

Formal written complaints should be addressed to:

Jelinda Watts
Director of Customer Care
620-208-5008
jelinda@myvalunet.com

2914 West U.S. Highway 50
Emporia, Kansas 66801

CPNI Operating Procedures

VALUNET FIBER
STATEMENT OF CPNI OPERATING PROCEDURES

1. It is the policy of VALUNET FIBER (the “Company”) not to use, disclose, or permit access to Customer Proprietary Network Information (“CPNI”), as defined in the FCC’s rules, for any purposes other than the following, all of which are permitted without customer approval under FCC rules:

a. For the purpose of providing or marketing Company service offerings among categories of service (i.e. local, interexchange) to which the customer already subscribes.

b. For the purpose of providing inside wiring installation, maintenance, and repair services.

c. For the purpose of marketing “adjunct-to-basic” services, such as speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller I.D., call forwarding.

d. For the purpose of protecting the rights or property of the Company, or to protect users of its services and other carriers from fraud, abusive, or unlawful use of or subscription to such services.

2. The Company has established a program to inform and train personnel that they may not use, disclose, or permit access to CPNI for any purpose other than those set forth above. At present, the Company does not engage in outbound marketing using CPNI. The Company has an express disciplinary process in place to discipline violations of its CPNI policy.

3. Because the Company does not use, disclose or permit access to CPNI, except as described above, by definition, it does not need to maintain a record of sales and marketing campaigns that use customers’ CPNI, or of instances where CPNI is disclosed to third parties, or where third parties were allowed access to CPNI.

4. Because the Company does not use CPNI except as described above, the Company does not utilize a notification and customer approval process (i.e., an Opt-Out or Opt-In process). If the Company changes its marketing procedures, an appropriate customer notification process will be instituted.

5. With respect to customers’ online access to their billing and other information, the company does not provide online access to any CPNI until the customer requesting such access provides a password that has been established by the customer without the use of readily available biographical information or account information.

6. Customers who contact the Company via inbound calls are not able to access their call detail information. If, in the future, the Company decides to convey call detail information to customers seeking such information via inbound calling, then the Company will take measures to secure the customer information with proper authentication, including the use of passwords and other methods that comply with FCC rules to protect call detail information.

7. Customers who present themselves at the Company’s retail location and who request CPNI are asked for proper photographic identification (i.e., state issued driver’s license or the equivalent). CPNI will be disclosed only if the customer presents valid photo ID matching the customer’s account information.

8. The Company will notify the customer immediately if the customer’s address of record is created (except at the time of service initiation) or changed. This notification is made by mail to the customer’s pre-existing address of record, and does not reveal the changed information.

9. In the event of any breach of a customer’s CPNI as described in section 64.2011 of the FCC rules, the Company will, as soon as practicable and in all events within seven (7) days of determination of the breach, notify law enforcement through htm://www.fcc.gov/eb/cpni, and subsequently notify the customer(s), in accordance with the procedures and in the sequence prescribed by that role section. The Company will maintain a record of any such breaches and notifications for at least two (2) years.

10. The Company has in place a supervisory review process regarding compliance with its CPNI policy.

 

ONLINE PRIVACY POLICY AGREEMENT

Valu-Net, LLC, (ValuNet), is committed to keeping any and all personal information collected from those individuals that utilize our website; secure and confidential. Our privacy policy has been designed to ensure those affiliated with Valu-Net, LLC of our commitment and realization of our obligation not only to meet, but to exceed, existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Valu-Net, LLC , and thus it shall govern any and all data collection and usage thereof. Through the use of Myvalunet.com, you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

• Voluntarily provided information which may include: your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies, and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system, to assist us in providing and maintaining superior quality service. It is highly recommended that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of, and share information collected.

Use of Information Collected

Valu-Net, LLC may collect and make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Myvalunet.com . Valu-Net, LLC may also be in contact with you in regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Valu-Net, LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Valu-Net, LLC may deem it necessary to follow websites and/or pages that our users may frequent in an effort to understand what types of services and/or products may be the most popular to our customers or the general public.

Valu-Net, LLC may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

• Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Valu-Net, LLC and/or our website;
• Maintain, safeguard and/or preserve all the rights and/or property of Valu-Net, LLC; and
• Perform under demanding conditions in an effort to safeguard the personal safety of users of Myvalunet.com and/or the general public.

Children Under Age of 13

Valu-Net, LLC does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to info@myvalunet.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliates or other websites. Valu-Net, LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies solely to the information collected by our website.

Security

Valu-Net, LLC shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. The website is also secured by VeriSign.

Changes to Privacy Policy Agreement

Valu-Net, LLC reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at Myvalunet.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Valu-Net, LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: info@myvalunet.com
Telephone Number: 620-208-5000

Mailing Address:
Valu-Net, LLC
2914 W HWY 50
Emporia, Kansas 66801

01/01/2016

 

Cable One, Inc. Legal Compliance Group, which processes requests for subscriber information for ValuNet Fiber’s internet, voice services, and cable television is located at 210 E. Earll Dr., Phoenix, AZ 85012.

ValuNet Fiber prefers service of legal requests via electronic mail or facsimile directly to the Legal Compliance Group.

Cable One may, in certain circumstances, seek reimbursement for processing and responding to legal process as permitted by law. Cable One does not charge for child pornography or child endangerment investigations. Prior to incurring any costs (except in emergencies), we will discuss reimbursement with you.

Routine Requests

Fax: 602-364-6013

E-mail: legal@cableone.biz

Mailing Address: 210 E. Earll Dr., Phoenix, AZ 85012 Attn: Legal Compliance Group

Emergency Requests

Phone: 620-208-5000

E-mail: noc@myvalunet.com; copy legal@cableone.biz

Emergency disclosure form will be required for the release of any subscriber information.